Privacy Policy
This policy explains what AvailaBell collects when you visit our site or call our phone line, why we collect it, and the choices you have. AvailaBell is operated by Victoria (the "we," "us," or "AvailaBell" in this policy). Questions: victoria@getavailabell.com.
What we collect
- Information you give us on a call. When you call our line, our AI receptionist may collect your name, business name, phone number, email address, the type of business you run, your service area, and what currently happens to your after-hours calls.
- Call recordings and transcripts. Calls to and from AvailaBell numbers are recorded and transcribed. We disclose this at the start of every call. See our Call Recording Notice.
- Information you send us by email when you contact us directly.
- Basic technical data your browser sends automatically when you load the site, such as general device and connection information.
Why we use it
- To answer your call, qualify your inquiry, and book a meeting with you.
- To follow up with you about AvailaBell and the service you asked about.
- To improve the quality of our AI receptionist and our service.
- To keep records of who contacted us and what was discussed.
We do not sell your personal information.
The services we use to run AvailaBell
To answer calls and store information, we rely on trusted third-party providers who process data on our behalf. These currently include:
- Vapi for the phone line, call handling, and the synthesized voice.
- Deepgram for speech transcription.
- OpenAI for the AI conversation.
- Google for calendar booking, email, and confirmations.
Each provider handles your data under its own privacy and security terms. We share with them only what is needed to run the service.
Text message alerts (SMS)
If you are an AvailaBell client, you can choose to receive automated text alerts from AvailaBell about your own phone line: for example, an emergency call your receptionist could not transfer to you, or a caller whose call dropped before details were taken. These texts go only to the number you give us in writing, and only after you agree in writing. Message frequency varies. Message and data rates may apply. Reply STOP to cancel and HELP for help. We never send marketing texts, and we never text your customers on your behalf without their separate consent.
All the above categories exclude text messaging originator opt-in data and consent; this information won't be shared with any third parties.
How long we keep it
We keep call records, recordings, transcripts, and the information you give us for as long as needed to follow up with you and run our business, and then delete it on a reasonable schedule. You can ask us to delete your information sooner, as described below.
Your choices and rights
You can ask us to access, correct, or delete the personal information we hold about you, or to stop contacting you. Email victoria@getavailabell.com and we will act on your request.
If you are a California resident, you have rights under the California Consumer Privacy Act, including the right to know what we collect, the right to delete it, and the right not to be discriminated against for exercising those rights. We do not sell personal information. Use the same email to make a request.
If you do not want to be recorded, do not continue the call. The recording disclosure is given before any information is collected.
Security
We take reasonable steps to protect your information, including limiting who can access it and relying on established providers. No method of transmission or storage is perfectly secure, so we cannot guarantee absolute security.
Children
AvailaBell is a service for businesses and is not directed to children. We do not knowingly collect information from anyone under 16.
Changes to this policy
We may update this policy from time to time. When we do, we will change the date at the top of this page.
Contact
AvailaBell · victoria@getavailabell.com
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